Where We've Been
Retail, B2B, And Healthcare. Different Problems. Same Patterns.
In stores, we've sorted out messy inventory and checkout systems. At B2B companies (businesses that sell to other businesses), we've fixed the hand-offs between sales, operations, and shipping that were quietly losing them deals. In healthcare offices, we've updated scheduling, billing, and records systems that hadn't changed since the day they were set up.
These businesses look nothing alike, but the problem underneath is almost always the same. Maybe the way work gets done was set up when the business was smaller and simpler. Maybe an old system never got replaced because replacing it felt scarier than living with it. Or maybe a process still works, but it quietly wastes money every day.
PainPoint takes everything we've learned in those ten years and makes it easy for a mid-sized business to use. You get the same careful work a big consulting firm would give you, without the complicated system, the monthly fee, or waiting six months to see anything.
of a typical company's yearly revenue is lost to wasted time and effort, across all kinds of industries (McKinsey, Bain & Company, and PwC research)
of small businesses say the rising cost of running their business is their biggest money problem (Federal Reserve, 2024 Small Business Credit Survey)
is the goal of every project: solve the single most expensive problem instead of changing everything at once
Sources: aggregated inefficiency-cost research from McKinsey, Bain & Company, PwC, and Gartner; Federal Reserve 2024 Small Business Credit Survey.
Our Mission
Fix The One Thing That's Costing You Money. Not Sell You A Whole New System.
Most consultants ask you to take on something new first, like a big plan, a scoring system, or check-ins every few months that you have to keep up forever before you see any value. That works for some businesses. But if you already know something's wrong, you just want it found and fixed.
PainPoint starts by finding the problem, not by selling to you. We look past the signs you've noticed to find the exact thing that's costing you. Then we plan a fix for that one thing, instead of changing everything you do.
Our goal is simple: you shouldn't have to become a different kind of company to get good help. You stay who you are. We find what's costing you, and we fix it.
How We're Built
One Form. One Diagnosis. One Fix Within 90 Days.
You Tell Us Where It Hurts
A short form that a real person reads. We won't add you to a mailing list or send you automatic sales emails. It takes about 6 minutes, and it's the only thing we ask of you at the start.
A Consultant Diagnoses It
We use our own diagnostic model, including AI tools that help us work faster. But a consultant checks and approves every finding before you see it. The tools help our team think. They don't do the thinking for us.
You Get One Fix, Not A Program
A clear 90-day plan to fix the one problem costing you the most. It shows how much that problem was costing you, and what fixing it is worth.
How We Execute
Finding The Problem Is Only Half The Job. We Can Build The Fix Too.
After ten years of hands-on work, we've seen almost every kind of broken system, and we know the companies that make the tools to fix them. If you need a new tool, we know who makes a good one. If you need two systems to share information when they were never built to, we can connect them ourselves.
That's the difference between a report that just tells you what's wrong and a team that actually fixes it.
Checkout & Inventory
Store checkout and stock systems that should share information but don't.
Customer & Business Systems
The tools you use to track customers, orders, and money, connected or replaced.
Scheduling & Records
Updated systems for running healthcare offices and keeping patient records.
Custom Connections
When no ready-made tool fits, we build the connection ourselves.
What We Believe
Three Things We Always Stick To.
One Problem, Not A Whole New System.
We fix the exact thing that's costing you money. We don't ask you to learn a new system or change how your whole business runs to get there.
Answers Before Commitment.
You get a real answer about what's wrong, checked by a person and with a dollar amount attached, before you sign up for anything long-term. No mailing list, no automatic sales emails, and no monthly fee just to find out what's wrong.
Built To Last, Not For A Quick Sale.
We'd rather keep helping a business for years than make one quick sale. We'd rather tell you a fix isn't worth it than sell you one that isn't.
Find Out What's Really Costing You In 6 Minutes.
No new system to learn and no long commitment. Just an honest look at where your business is losing money, checked by a real person before we get back to you.